(This refund policy applies to orders placed on our official website only.)

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If you have any questions, please contact us at: support@anyfar.com

Please read the product information carefully before placing your order, including compatibility requirements, vehicle requirements, supported phone systems, and estimated shipping time. Return eligibility and fees depend on the reason for return.

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Return Conditions

The item must be in the same condition that you received it — unused, not installed, with original packaging and tags, and you must provide the receipt or proof of purchase.

Please contact support@anyfar.com to request a return. Once your return is approved, we will provide the return address and instructions. Returns sent back without prior authorization will not be accepted.

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Return Shipping

Our responsibility:
If the item is defective, damaged, or incorrect due to our error, please contact us immediately. Once confirmed, we will arrange a replacement, refund, or other reasonable solution. For quality-related returns approved within 14 days of delivery, we will provide a prepaid return label or reimburse reasonable standard return shipping costs, up to 15% of the order amount. Expedited shipping or unauthorized return shipping costs will not be reimbursed.

Customer reasons:
If the return is due to non-quality reasons such as change of mind, ordering the wrong model, providing an incorrect address, or purchasing an incompatible product, a 15% restocking fee will be charged, and the customer is responsible for return shipping and related costs.

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Returns After 14 Days

Returns requested after 14 days will be refused.

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Quality Issues and Damage

Please inspect your order upon receipt. If the item is defective, damaged, or not as ordered, please contact us immediately so we can resolve the issue as quickly as possible. To help us process your request faster, please provide your order number, proof of purchase, photos or videos of the issue, and a clear description of the problem.

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1-Year Worry-Free Warranty

The product comes with a 1-year limited warranty from the date of delivery, applicable to the original purchaser, covering defects in materials or workmanship under normal use.

What is covered:
Confirmed manufacturing defects or hardware failures not caused by misuse, accidents, improper installation, unauthorized modification, liquid damage, power abnormalities, normal wear and tear, or compatibility issues. We will provide troubleshooting support and, where applicable, repair, replacement, or another reasonable solution based on the product's condition.

What is not covered:
Damage caused by misuse, abuse, dropping, accidents, improper installation, unauthorized modification, exposure to water or extreme environments, use with unsupported vehicles or devices, normal wear and tear, lost accessories, cosmetic damage (not affecting function), third-party apps, vehicle system updates, phone system updates, cables, adapters, or external devices.

How to claim:
Please contact support@anyfar.com with your order number, proof of purchase, a clear description of the issue, and photos or videos. We may ask you to complete troubleshooting steps before approving warranty service.

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Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care goods. Hazardous materials, flammable liquids, or gases are also not accepted. Discounted items and gift cards are not eligible for return.

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Returns or Exchanges

After receiving the returned item, we will inspect it within 3–5 business days, then provide a replacement or issue a refund if approved.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval and you have not received your refund, please contact support@anyfar.com.